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Fakultät Maschinenbau
blassorange © LFO​/​ TU Dortmund
Designing innovative approaches to the management of industrial services in value creation networks

Maintenance and service management

Maintenance as a production-related technical service is subject to constant change. The digital transformation is changing the image of maintenance from a cost driver to a value driver. The field of maintenance and service management is researching design approaches for the management of data-driven services in industrial value networks.

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Current trends

New technologies such as AI and blockchain enable innovative approaches to meet current challenges through approaches such as predictive maintenance, servitization, co-creation and new business models. Current topics such as resilience, sustainability and digitalization are an integral part of our research. Our aim is to enable industrial companies to focus on their core competencies in order to secure their long-term success.

Button Maintenance and service management © LFO​/​ TU Dortmund

Orientation and research focus

  • Potentials and hurdles of key technologies such as blockchain or AI in the context of industrial services with regard to digitalization, sustainability and resilience

  • Use of technological concepts, such as the digital twin, for financing services in supply chain management

  • Designing infrastructures and mechanisms to build and maintain trust in industrial data, data processing services and data spaces

  • Development of new business models in the interaction between products and services

  • Investigation of cooperation, especially in data exchange, between companies in industrial value networks

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