VISITS

Problem definition

Technical services, such as repair or maintenance work, are characterized by close networking and interaction between machine and plant manufacturers, service providers and user companies. The digital transformation and other challenges are scrutinizing these interaction interfaces and significantly influencing the design of interaction work.

Objective

The aim of the VISITS research project is to analyse interface management for good interaction work in smart technical services on the basis of three specific use cases within and between companies, to identify current mechanisms of action and to develop design options for improvement. The aim of the project is to identify the new challenges for interaction work in technical services arising from digitalization, to analyse central mechanisms of action and conditions and to formulate design rules for good interaction work.

Approach

The result is a web-based adaptive process model that includes a guideline, evaluation criteria and implementation recommendations for good interaction work in smart technical services, participation-oriented approaches with regard to work design and work organization as well as best practice cases. The aim is to achieve a nationwide increase in the quality of services and acceptance of technology among employees and customers within the interfaces throughout Germany.

If you are interested in contacting us about the project, please contact our secretariat!